This week I have discovered one of the only companies who actively ask you to call them when you have an issue, rather than hide their phone number and make you fill out forms or chats or emails - NS&I. And their phone lines are open until 8pm on weekdays! Weird seeing a big company give out their real phone numbers to get to humans to customers - crazy that it's a minority of big companies now!

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*cough, cough* take notes, Amazon
*cough, cough* take notes, Evri

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